Analytics & Reports
June 1 – June 10, 2026 · Compared to May 22 – May 31
Total Tickets
461
This period
+8.3%vs last week
Avg Resolution Time
6h 38m
SLA target: 8h
-42mvs last week
Avg First Response
1h 14m
SLA target: 2h
-18mvs last week
CSAT Score
4.7 / 5
142 ratings collected
+0.2vs last week
SLA Breach Rate
6.3%
29 of 461 tickets
+1.1%vs last week
Agent Performance Leaderboard
June 1–10, 2026