Ticket Management
461 total tickets · 87 open · 4 escalated
Ticket ID | Subject | Requester | Assignee | Priority | Status | Channel | Created | SLA Due | Tags | Actions | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| TKT-1051 | SSO login failure for all EU region users | Fabian Richter Meridian Technologies | MW Marcus Webb | Critical | Jun 10, 07:28 | ⚠ Jun 10, 09:28 | autheu-region | ||||
| TKT-1050 | Data export job hangs at 98% — no error shown | Tomoko Hasegawa Apex Dynamics | LN Leila Nkosi | High | portal | Jun 10, 08:01 | Jun 10, 16:01 | data-exportbug | |||
| TKT-1049 | Webhook not firing on ticket status update | Samuel Adeyemi Nexus Financial Ltd. | CM Carlos Mendes | Medium | Jun 10, 08:14 | Jun 11, 08:14 | webhooksapi | ||||
| TKT-1048 | Cannot bulk-assign tickets — permissions error | Ingrid Larsson Orion Retail Group | AP Aisha Patel | Medium | chat | Jun 10, 08:22 | Jun 11, 08:22 | permissions | |||
| TKT-1047 | Invoice PDF generation fails for orders over $50k | Priya Sharma Nexus Financial Ltd. | LN Leila Nkosi | High | Jun 9, 14:05 | Jun 10, 14:05 | billingpdf | ||||
| TKT-1046 | Dashboard charts not loading in Firefox 124 | Kwame Asante Apex Dynamics | MW Marcus Webb | Low | portal | Jun 9, 11:30 | Jun 12, 11:30 | browserui | |||
| TKT-1045 | Mobile app crash on iOS 17.4 after update | Yuki Tanaka Meridian Technologies | CM Carlos Mendes | Critical | chat | Jun 9, 09:47 | ⚠ Jun 9, 17:47 | mobileios+1 | |||
| TKT-1044 | Email notifications not sent for P1 tickets | Amara Diallo Orion Retail Group | AP Aisha Patel | High | Jun 8, 15:20 | Jun 9, 15:20 | notificationsemail | ||||
| TKT-1043 | Custom report builder returns empty results | Bernardo Costa Apex Dynamics | LN Leila Nkosi | Medium | portal | Jun 8, 10:15 | Jun 9, 10:15 | reports | |||
| TKT-1042 | Payment gateway timeout — production outage | Chloe Beaumont Nexus Financial Ltd. | MW Marcus Webb | Critical | phone | Jun 8, 08:00 | ⚠ Jun 8, 10:00 | paymentoutage+1 |
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